Terms & Conditions

1.01 Acceptance

By ordering from this site, you agree to these terms, otherwise you must immediately desist from ordering products from DunravenDirect.com.

DunravenDirect.com reserves the right, at any time to modify, alter or update these terms of trade and you agree to be bound by such modifications, alterations or updates on subsequent visits to this site.


1.02 Order Acceptance

Your order is deemed to have been accepted by DunravenDirect.com when payment for your order has been received by DunravenDirect.com.


1.03 Pricing

All prices stated are for new products and will be invoiced in United Kingdom Sterling (UK£/GBP) and Republic of Ireland (Euro €) inclusive of Value Added Tax at the prevailing rate. All prices stated include unregistered postal delivery to any address in Great Britain & Ireland, excluding offshore locations which will carry an additional cost of £1.50 /€2.00 per unit.


1.04 Delivery

DunravenDirect.com undertakes to attempt to fulfil all orders within a maximum of 28 working days of order acceptance, unless advised otherwise.


In the event that any order is delayed, DunravenDirect.com will not be responsible for any consequential loss or damage that this delay may cause.


1.05 Accuracy

DunravenDirect.com has undertaken every reasonable endeavour to accurately detail all product descriptions, images and specifications. However, inaccuracies and errors may still occur. All capacities and dimensions stated are approximate and may be subject to change without notice. All images are for illustration only. The right is reserved to amend product specification without notice.

Please note that in the event of an incorrect price or product specification being published on the DunravenDirect.com website, DunravenDirect.com is not obliged to fulfil any orders placed at the incorrect price or supply products to fulfil an incorrect product specification.


1.06 Guarantee

All items are guaranteed for a maximum of 12 months.  This guarantee covers the replacement only of any units found faulty as a result of component failure.  This guarantee does not cover any consequential losses or removal and installation costs or return carriage costs.


1.07 Order Cancellation

In accordance with European and United Kingdom law, customers have an unconditional right to cancel an order from DunravenDirect.com, from the time the order is accepted by DunravenDirect.com until 7 working days after the order is fulfilled.

If a customer wishes to cancel an order with DunravenDirect.com, they must contact DunravenDirect.com within the period outlined above to make arrangements for the goods to be returned.

It is the customer’s responsibility to ensure that good care is taken of the goods whilst in their possession and that they are returned to

DunravenDirect.com in a condition whereby they are fit for resale and are unused.

Where DunravenDirect.com organises to collect and return a product on behalf of a customer, a carriage and administration fee equivalent to 35% of gross product value will be levied.


1.08 Defective Products

If you believe that products you have purchased from DunravenDirect.com are defective at any time please report this immediately to DunravenDirect.com.


If they are within the manufacturer’s guarantee period, we will arrange with the manufacturer to replace or repair the goods at the manufacturer’s discretion and consistent with the terms and conditions specified by their guarantee.

All items are guaranteed for a maximum of 12 months.  This guarantee covers the replacement only of any units found faulty as a result of component failure.  This guarantee does not cover any consequential losses, removal/installation costs or return carriage costs. Goods must be returned to the manufacturer for testing prior to replacement unit being sent out.  Proof of purchase should accompany any returns being sent to the manufacturer.

At no time will DunravenDirect.com be responsible for any consequential damage or loss as a result of product defect(s).


1.09 Installation

The customer agrees that all products purchase from DunravenDirect.com will be installed and maintained in accordance with all prevailing statutory requirements and supplied product instructions.

DunravenDirect.com will not be responsible for installations which fail to comply with these requirements.


1.10 Limitation of Liability

DunravenDirect.com will not be liable for any loss of damage arising from this product, whether direct, indirect, special, incidental or consequential.